Mail Issues?

I am not sure why, but for some reason we are having a lot of customers tell us that they haven't received their bills this past billing cycle and have had quite a few tell us that they mailed in their payment 10 or more days ago and we either have not received them or they are taking a long time to arrive.  We don't know what is going on, but the bills were mailed on on August 1st and were due on the 25th.  So if you have not received yours, please give us a call so we can tell you how much is due.  Late charges will be added to unpaid bills on Sept. 10th, so you want to avoid that.  While it is normal for a bill or two to go missing, there seems to be a rash of mail either not showing up or coming very slowly.  Hopefully, this won't continue, but in the meantime, feel free to contact us via email at Becky@pcwd.org or call us at 951-659-2675 or stop by the office and we will be happy to tell you if your payment has arrived or not or what the balance due is on your account.

Water Bills Sent

Water bills were mailed out on Friday, April 1st.  If you don't receive yours by the end of the week, you might want to give us a call.  We are happy to tell you the amount due over the phone or via email.  Or you can stop in and ask as well.  We are hoping that the new bills in envelopes helps to eliminate the missing postcard bills problem.  However, once we mail them, it is out of our hands and we have no idea what happens to them from there.  So remember, if you don't receive a bill, you need to contact us to find out how much you owe.  A lost bill does not release you from your responsibility to pay it and you don't want to incur a late fee, so it is best to give us a call so we can let you know the amount of your bill.  Our number is 951-659-2675 or you can email us at Becky@pcwd.org.   We hope the new bills are easier to read and more self explanatory as far as your water usage and amounts charged.  And we hope they are big enough to not get lost in the mail!