Turn Your Water Off!

Just a quick reminder that if you are leaving your mountain home, please turn your water off at your customer valve when you leave.  This will prevent any leaks from frozen or broken pipes in your absence.
While it is important to turn your water off any time you leave your mountain home, it is especially important when there is a danger of freezing temperatures.  Leaks and broken pipes can and do  occur year round, but when there are freezing temperatures, it can cause pipes to freeze and break.  If your water is not turned off, this could cause a lot of problems, damage and waste a lot of water. 

Remember, you are responsible for all the water that runs through your meter, regardless of why it ran through.  So if none of the above reasons are incentive enough for you to turn your water off, then perhaps the thought of paying for water that ran and ran and ran from a leak will be.

Leaks can occur anywhere along a water line inside your house our out.  Leaks aren't always visible from the street either.  They can be underground and not visible or inside the house, where no one can see them.  We ready meters every other month, so that is generally when we find evidence of them.  However, a lot of water can be lost during that time.  We have no way to monitor the water usage at each home here in Pine Cove and unless someone sees or hears water running, leaks can sometimes go undetected for long periods of time.

Don't let this happen to you!  It only takes a minute to turn your water off and prevent all of the above problems.

Whatever your motivation, please heed our advice and turn your water off each and every time you leave your mountain home.  It is so much better to prevent a disastrous leak than to deal with one upon returning to your mountain home.

 Turn your water off at your customer valve when  you leave your mountain home!

Finally Friday

This is the last Friday in January. Monday, the boys will be out reading meters. January has been a rough month fraught with leaks. Several customers had substantial leaks and many more had smaller leaks. Once the meters are read and the bills prepared, Becky will be able to tell if anyone else has a leak that has not yet been discovered. If she sees a substantial jump in water usage, she will notify the property owner. We try to be alert to leaks at all times, however, it is ultimately the property owner's responsibility to find and fix leaks that are on their side of the meter.

I know we sound like a broken record here, but we have to keep saying this over and over again because many homeowners do not heed this warning.

The single most important thing you can do when you leave your mountain home is turn the water off at your customer shut off valve.

If the water is shut off at the customer valve, then you will avoid frozen and broken pipes or leaks. If you develop a leak while you are away from your home, an awful lot of water can pass through your meter before you ever find out about it. This can cause a lot of damage if it is inside your house. Not all leaks are detectible either. If they are underground or inside your home, we cannot always spot them and have no way of knowing there is a leak until the meters are read.

If you do not know where your customer shut off valve is or how to shut off your water, please give us a call at 951-659-2675 and we would be happy to come out and help you. Just call during regular business hours of Monday thru Friday from 9 until 4 and we will send Jerry J. or Jeremy out as soon as possible.  We are here to help and we hope you will contact us if you are unsure of how or where to turn your water off.

If you are off the hill and would like us to go out and check your home, we can do so.  There is a $15 fee for this service, however, if you are unsure if you turned your water off and cannot get back up on the hill to check for yourself, having us do it for you is the safest way to go.  That way you will know your water is off and you wont' have to worry about leaks developing while you are away.  It is like the old adage, an ounce of prevention is worth a pound of cure. 

Frugal Friday

Let's talk about frozen pipes. According to State Farm, approximately 250,000 families have their homes ruined and their lives disrupted each winter by water pipes that freeze and burst. When the outside temperature drops below freezing, water pipes with little or no insulation can freeze and break.

Now, what does this have to do with Frugal Friday you might ask? Well, think of the cost of preparing your pipes for winter vs. repairing the damage done when they freeze and break. This is obviously a no brainer. Why would anyone want to deal the mess and disruption of frozen, broken pipes when it is so simple to prevent it? While it might mean a small cash outlay initially, the time, money, worry and inconvenience you will save is priceless.

Before the cold weather hits:

Insulate pipes in unheated areas and those that run along outside walls, floors or ceilings. There are several types of insulation available for this job and you can decide which one will work best for your situation.

Seal leaks that allow cold air inside near where pipes are located.

Disconnect garden hoses and cover faucets with special insulated faucet socks.

Once the mercury drops, you can open your cabinet doors to allow heat to get to the piping under sinks and vanities.

If you do experience frozen pipes or a leak, call a plumber immediately and turn your water off at your customer valve. Do not try to thaw the pipe with a torch or other open flame and do not use electrical appliances in areas of standing water because you could be electrocuted.

The biggest thing you can do to prevent frozen pipes, is to turn your water off at your customer valve anytime you leave your mountain home. This is the single most critical step you can take in preventing frozen and burst pipes.


Don't let water damage dampen your life this winter. Spend a few minutes protecting your water pipes to save time and money down the road. Remember it is cheaper to prevent a problem than it is to repair one. And remember that there does not have to be snow on the ground for it to be cold enough for pipes to freeze.

Chilly Morning

Yesterday and today, the temperatures have been a bit cooler. Since it is autumn, this is to be expected. These chilly days are the perfect time to remind everyone to get their homes winterized.

The Town Crier will be publishing a Winterizing Guide at the end of October and there will be lots of helpful information to help you get ready and prevent an unexpected problem such as a frozen water pipe.

Please remember to call us if you have any questions what so ever about what to do once winter arrives. If you cannot locate your customer shut off valve, please call us a 951-659-2675 during normal business hours when the weather is good and we will be more than happy to send someone over to help you locate you valve and show you how to turn it off.

It's like that old saying, "An ounce of prevention is worth a pound of cure." Very true when it comes to preventing a problem with your water pipes this winter.