Just a quick reminder that if you are leaving your mountain home, please turn your water off at your customer valve when you leave. This will prevent any leaks from frozen or broken pipes in your absence.
While it is important to turn your water off any time you leave your mountain home, it is especially important when there is a danger of freezing temperatures. Leaks and broken pipes can and do occur year round, but when there are freezing temperatures, it can cause pipes to freeze and break. If your water is not turned off, this could cause a lot of problems, damage and waste a lot of water.
Remember, you are responsible for all the water that runs through your meter, regardless of why it ran through. So if none of the above reasons are incentive enough for you to turn your water off, then perhaps the thought of paying for water that ran and ran and ran from a leak will be.
Leaks can occur anywhere along a water line inside your house our out. Leaks aren't always visible from the street either. They can be underground and not visible or inside the house, where no one can see them. We ready meters every other month, so that is generally when we find evidence of them. However, a lot of water can be lost during that time. We have no way to monitor the water usage at each home here in Pine Cove and unless someone sees or hears water running, leaks can sometimes go undetected for long periods of time.
Don't let this happen to you! It only takes a minute to turn your water off and prevent all of the above problems.
Whatever your motivation, please heed our advice and turn your water off each and every time you leave your mountain home. It is so much better to prevent a disastrous leak than to deal with one upon returning to your mountain home.
Turn your water off at your customer valve when you leave your mountain home!
Showing posts with label broken pipes. Show all posts
Showing posts with label broken pipes. Show all posts
Monday, March 19, 2012
Monday, February 13, 2012
Turn off your water!
Just a reminder, yet again. If you are leaving your mountain home, please turn your water off at your customer valve. This is the single most important thing you can do to prevent a water leak. Many times leaks are able to run unnoticed until we read meters and find a large amount of water was used. In this colder weather, pipes can freeze and burst. Many people think that a leak will produce a visible puddle of water or some other visible sign, but that isn't always the case. If it is underground, it might not be noticeable and if it is in the house, that wouldn't be obvious either. Turning your water off at your customer valve will prevent any unwanted surprises. We repeat this often because we see it happen time and time again. We cannot say this enough.
If you do have a leak, you will be responsible to pay for all the water that runs through your meter, regardless of the cause. Many people think that if they have a leak, they do not have to pay for the water that ran through their meter during the leak. This is not the case. We are required by our Board of Directors to bill for all water usage, regardless of the reason for use. So this is another good reason to turn your water off at your customer valve when you leave your mountain home. It is better to be safe than sorry.
If you do have a leak, you will be responsible to pay for all the water that runs through your meter, regardless of the cause. Many people think that if they have a leak, they do not have to pay for the water that ran through their meter during the leak. This is not the case. We are required by our Board of Directors to bill for all water usage, regardless of the reason for use. So this is another good reason to turn your water off at your customer valve when you leave your mountain home. It is better to be safe than sorry.
Monday, November 28, 2011
Post Thanksgiving
Hope everyone had a wonderful Thanksgiving holiday! The weather could not have been more beautiful. What a pleasant experience being at the Tree Lighting Ceremony and not freezing! It was so much more pleasant. That, plus they didn't make us wait forever to light the tree like they did last year.
This week looks to be fairly nice as well, so enjoy the good weather because you never know when it will abruptly end. If you haven't already prepared your home for the upcoming winter season, now would be the time.
Wrap any exposed water pipes, disconnect outdoor hoses from hose bibs, insulate water pipes in uninsulated areas under your house and cover hose bibs with insulation socks. These may seem like small measures, but they help prevent frozen water pipes. And as always, please turn your water off at your customer valve when you leave your mountain home. It is really the single most important thing you can do to prevent a leak or damage from frozen or broken water pipes.
Last year we had several leaks in unoccupied houses due to the water being left on. It is a simple matter to just turn the water off at your customer valve. If you forget to do it, you can give us a call at 951-659-2675 and we will be happy to go out and turn it off for you for the fee of $15. This is much more reasonable that what the cost of a leak or broken pipe would be.
A little preparation this time of year goes a long way.
This week looks to be fairly nice as well, so enjoy the good weather because you never know when it will abruptly end. If you haven't already prepared your home for the upcoming winter season, now would be the time.
Wrap any exposed water pipes, disconnect outdoor hoses from hose bibs, insulate water pipes in uninsulated areas under your house and cover hose bibs with insulation socks. These may seem like small measures, but they help prevent frozen water pipes. And as always, please turn your water off at your customer valve when you leave your mountain home. It is really the single most important thing you can do to prevent a leak or damage from frozen or broken water pipes.
Last year we had several leaks in unoccupied houses due to the water being left on. It is a simple matter to just turn the water off at your customer valve. If you forget to do it, you can give us a call at 951-659-2675 and we will be happy to go out and turn it off for you for the fee of $15. This is much more reasonable that what the cost of a leak or broken pipe would be.
A little preparation this time of year goes a long way.
Wednesday, November 16, 2011
More snow on the way!
Well folks, it seems as if winter is off to an early start. Just as the snow melts away from the last storm, another one is on the way. I was so hoping for a longer autumn. However, the snow is good for the water shed, so I guess we cannot complain because we certainly don't want to get back into drought conditions. But when autumn is your favorite season, it seems a shame to have it cut short.
As a reminder, please turn your water off at your customer valve anytime you leave your mountain home. It is the single most important thing you can do to prevent a leak or a frozen or broken pipe.
Each winter, several of our customers face high water bills and damage to their homes due to pipes freezing and breaking and leaks going undetected. If your water is turned off, you can avoid all of these problems. Turning your water off at your customer valve is quick and easy. If you do not know how to do it or if you are unsure where your customer valve is, give us a call. We will be more than happy to come out during normal business hours and show you where your customer valve is and how to turn it off.
Remember, it is like the old saying, "An ounce of prevention is worth a pound of cure!" Another incentive for turning your water off when you leave is the fact that should you develop a leak, you will be responsible for paying for all the water that runs through your meter. People seem to think that when they have a leak, their water bill will be forgiven or reduced. However, that is not the case. Each homeowner is responsible for paying for all the water that runs through their water meter. While we can work with you to make a payment plan should you find yourself in this situation, we cannot just forgive the bill. We don't want to see any of our customers in this situation, so take a minute and turn your water off when leaving.
As a reminder, please turn your water off at your customer valve anytime you leave your mountain home. It is the single most important thing you can do to prevent a leak or a frozen or broken pipe.
Each winter, several of our customers face high water bills and damage to their homes due to pipes freezing and breaking and leaks going undetected. If your water is turned off, you can avoid all of these problems. Turning your water off at your customer valve is quick and easy. If you do not know how to do it or if you are unsure where your customer valve is, give us a call. We will be more than happy to come out during normal business hours and show you where your customer valve is and how to turn it off.
Remember, it is like the old saying, "An ounce of prevention is worth a pound of cure!" Another incentive for turning your water off when you leave is the fact that should you develop a leak, you will be responsible for paying for all the water that runs through your meter. People seem to think that when they have a leak, their water bill will be forgiven or reduced. However, that is not the case. Each homeowner is responsible for paying for all the water that runs through their water meter. While we can work with you to make a payment plan should you find yourself in this situation, we cannot just forgive the bill. We don't want to see any of our customers in this situation, so take a minute and turn your water off when leaving.
Monday, November 7, 2011
Turn Off Your Water
Well folks, it is time once again to remind everyone to...
Turn off your water at your customer valve when you leave you mountain home.
Every winter people experience leaks, broken and frozen pipes and a lot of it can be prevented by one simple act. We cannot emphasize this strongly enough. When you leave your mountain, take a minute and turn you water off at your customer valve. It is that easy and that simple and will save you a world of headaches, not to mention money.
If you develop a leak or a break on your side of the meter, you will be responsible for all the water that runs through your meter and this can add up to quite a large water bill depending on the size of the break or leak and the length of time it runs. Many people are under the misconception that if they have a leak, they do not have to pay for the water used. This is incorrect. If the water runs through your meter, no matter the reason, the home owner is responsible for paying for that water. I am not sure why people think they don't have to pay for the water when they have a leak, but every time someone has a leak, we hear over and over again that they thought they didn't have to pay for the water lost.
So please, do yourself a favor. Just turn off your water when you leave. That way when you come back to visit your mountain home, you won't be hit with any unpleasant surprises or bills.
If you do not know where your customer valve is or how to turn it off, please give us a call at 951-659-2675. We would be happy to come out during regular business hours and show you where it is and how to turn it off. It is way better to be safe than sorry and no one wants to deal with broken, frozen pipes or leaks when they come up to visit they mountain home.
Turn off your water at your customer valve when you leave you mountain home.
Every winter people experience leaks, broken and frozen pipes and a lot of it can be prevented by one simple act. We cannot emphasize this strongly enough. When you leave your mountain, take a minute and turn you water off at your customer valve. It is that easy and that simple and will save you a world of headaches, not to mention money.
If you develop a leak or a break on your side of the meter, you will be responsible for all the water that runs through your meter and this can add up to quite a large water bill depending on the size of the break or leak and the length of time it runs. Many people are under the misconception that if they have a leak, they do not have to pay for the water used. This is incorrect. If the water runs through your meter, no matter the reason, the home owner is responsible for paying for that water. I am not sure why people think they don't have to pay for the water when they have a leak, but every time someone has a leak, we hear over and over again that they thought they didn't have to pay for the water lost.
So please, do yourself a favor. Just turn off your water when you leave. That way when you come back to visit your mountain home, you won't be hit with any unpleasant surprises or bills.
If you do not know where your customer valve is or how to turn it off, please give us a call at 951-659-2675. We would be happy to come out during regular business hours and show you where it is and how to turn it off. It is way better to be safe than sorry and no one wants to deal with broken, frozen pipes or leaks when they come up to visit they mountain home.
Monday, May 2, 2011
Leaks again....
Even though the weather is warming up, there is still the chance of developing a leak. While freezing pipes aren't an issue at this time of the year, other things can and do go wrong. Now is a good time to check your outdoor irrigation system if you have one. In fact, why not have a look at all your exposed pipes? Better to spot a problem early on and fix it than to have a leak develop.
As always, we recommend that you turn your water off at your customer valve if you leave your mountain home. This is the single most important thing you can do to prevent a catastrophic water loss due to a leak. I know we sound like a broken record by saying this, but it never fails that someone develops a leak and doesn't find out about it until after the fact. One never knows when a pipe is going to break or develop a leak and while you are away is not the time you want that to happen. If you water is turned off, then no water damage can be done. Remember, you are responsible for all the water that runs through your meter, regardless of why. Many people mistakenly feel that if they develop a leak, they shouldn't have to pay for the water that was lost. I am not sure where that idea comes from, but our board has not adopted a policy to forgive water bills for catastrophic losses. So even if you have no other motivation to turn your water off when you leave, think of it as a financial decision!
We are still giving a reward of a $25 gift certificate to anyone who finds and reports a leak to us. We have had several awarded so far this year, so keep your eyes peeled. It is beneficial for all of us to be water aware. While there are springs popping up all over Pine Cove due to the wet winter we had, it is best to call us and let us go check it out if you aren't sure. Who knows, you could be having lunch on us!
As always, we recommend that you turn your water off at your customer valve if you leave your mountain home. This is the single most important thing you can do to prevent a catastrophic water loss due to a leak. I know we sound like a broken record by saying this, but it never fails that someone develops a leak and doesn't find out about it until after the fact. One never knows when a pipe is going to break or develop a leak and while you are away is not the time you want that to happen. If you water is turned off, then no water damage can be done. Remember, you are responsible for all the water that runs through your meter, regardless of why. Many people mistakenly feel that if they develop a leak, they shouldn't have to pay for the water that was lost. I am not sure where that idea comes from, but our board has not adopted a policy to forgive water bills for catastrophic losses. So even if you have no other motivation to turn your water off when you leave, think of it as a financial decision!
We are still giving a reward of a $25 gift certificate to anyone who finds and reports a leak to us. We have had several awarded so far this year, so keep your eyes peeled. It is beneficial for all of us to be water aware. While there are springs popping up all over Pine Cove due to the wet winter we had, it is best to call us and let us go check it out if you aren't sure. Who knows, you could be having lunch on us!
Tuesday, April 19, 2011
More Frequently Asked Questions
It's Tuesday, so that means it is time for more frequently asked questions to be answered. If you think of a question for us that you never see answered here, email us at info@pcwd.org and we will answer it here on the blog for you! We are trying to think of everything, but you never know when someone will come up with a question that we haven't thought of yet.
Q. Did you raise rates in February because I am conserving water and you aren't selling as much now?
A. In a word, no. While our water sales are down due to less people living here in Pine Cove as well as conservation efforts by many of our residents, we raised our rates do to the fact that our costs are escalating. Electricity has gone way up and so have many of the materials that we use. This economy is hard on everyone.
Q. Why do I keep getting a bill when I am not up there to use any water?
A. There is an advanced minimum billing amount of $47 for each water meter. Water usage is added on top of that minimum billing amount. If you use no water you will not be charged for any water. Only for the minimum amount of $47. The minimum amount is due even if you don't visit your home and don't use any water.
Q. Why can't you just come out and turn my water off so I don't get a bill at all?
A. We have to continually maintain all the water lines and make sure water is available to every property with a meter at all times. The advanced minimum billing amount of $47 goes towards this maintenance. Even if you choose not to visit your mountain home for years on end, we still have to maintain the lines to your home and make sure that there is water available for you when you do come up to visit.
Q. Why do I have to pay the water bill when I have a leak?
A. All water that runs through a customer's meter is the customer's responsibility and must be paid for. However, we do realize that when someone has a leak, the bill for the extra water used can be a financial hardship for them. We are therefore usually able to work with a customer who has had a leak and offer a payment plan to help make the payment more manageable. We are unable to forgive water bills, even catastrophic ones, due to the policy that is set by our Board of Directors.
Q. Why do you keep telling people to turn their water off when they leave their mountain home? It is very inconvenient to keep turning my water off and on when I arrive and leave.
A. See the question right above this one. A lot of leaks occur in homes that are only being used part of the time. The owner leaves without turning the water off and then has no way of knowing when something breaks or a leak develops. When we read the meters and notice a spike in water use, we will contact the owner to let them know, but by that time, they could have lost a lot of water. During the cold, winter months, pipes can burst, as was the case this past winter, and this can cause not only a high water bill, but if it happens in the house, it can cause a lot of damage as well. No one wants to deal with water damage in their home or a high water bill. Imagine arriving at your mountain home and opening the door only to find it had been flooded by a broken pipe. Turning your water off at your customer valve anytime you leave your mountain home assures that if something does go wrong, it will not result in catastrophic water loss or damage. It only takes a minute to do it and it can save countless hours of aggravation and a lot of money.
Well that is enough for this week. Remember if you think of any question that we haven't answered yet, go ahead and email us. We want everyone to understand how and why the water district operates the way it does. For more information you can always attend our monthly board meeting as well.
Q. Did you raise rates in February because I am conserving water and you aren't selling as much now?
A. In a word, no. While our water sales are down due to less people living here in Pine Cove as well as conservation efforts by many of our residents, we raised our rates do to the fact that our costs are escalating. Electricity has gone way up and so have many of the materials that we use. This economy is hard on everyone.
Q. Why do I keep getting a bill when I am not up there to use any water?
A. There is an advanced minimum billing amount of $47 for each water meter. Water usage is added on top of that minimum billing amount. If you use no water you will not be charged for any water. Only for the minimum amount of $47. The minimum amount is due even if you don't visit your home and don't use any water.
Q. Why can't you just come out and turn my water off so I don't get a bill at all?
A. We have to continually maintain all the water lines and make sure water is available to every property with a meter at all times. The advanced minimum billing amount of $47 goes towards this maintenance. Even if you choose not to visit your mountain home for years on end, we still have to maintain the lines to your home and make sure that there is water available for you when you do come up to visit.
Q. Why do I have to pay the water bill when I have a leak?
A. All water that runs through a customer's meter is the customer's responsibility and must be paid for. However, we do realize that when someone has a leak, the bill for the extra water used can be a financial hardship for them. We are therefore usually able to work with a customer who has had a leak and offer a payment plan to help make the payment more manageable. We are unable to forgive water bills, even catastrophic ones, due to the policy that is set by our Board of Directors.
Q. Why do you keep telling people to turn their water off when they leave their mountain home? It is very inconvenient to keep turning my water off and on when I arrive and leave.
A. See the question right above this one. A lot of leaks occur in homes that are only being used part of the time. The owner leaves without turning the water off and then has no way of knowing when something breaks or a leak develops. When we read the meters and notice a spike in water use, we will contact the owner to let them know, but by that time, they could have lost a lot of water. During the cold, winter months, pipes can burst, as was the case this past winter, and this can cause not only a high water bill, but if it happens in the house, it can cause a lot of damage as well. No one wants to deal with water damage in their home or a high water bill. Imagine arriving at your mountain home and opening the door only to find it had been flooded by a broken pipe. Turning your water off at your customer valve anytime you leave your mountain home assures that if something does go wrong, it will not result in catastrophic water loss or damage. It only takes a minute to do it and it can save countless hours of aggravation and a lot of money.
Well that is enough for this week. Remember if you think of any question that we haven't answered yet, go ahead and email us. We want everyone to understand how and why the water district operates the way it does. For more information you can always attend our monthly board meeting as well.
Friday, January 28, 2011
Finally Friday
This is the last Friday in January. Monday, the boys will be out reading meters. January has been a rough month fraught with leaks. Several customers had substantial leaks and many more had smaller leaks. Once the meters are read and the bills prepared, Becky will be able to tell if anyone else has a leak that has not yet been discovered. If she sees a substantial jump in water usage, she will notify the property owner. We try to be alert to leaks at all times, however, it is ultimately the property owner's responsibility to find and fix leaks that are on their side of the meter.
I know we sound like a broken record here, but we have to keep saying this over and over again because many homeowners do not heed this warning.
The single most important thing you can do when you leave your mountain home is turn the water off at your customer shut off valve.
If the water is shut off at the customer valve, then you will avoid frozen and broken pipes or leaks. If you develop a leak while you are away from your home, an awful lot of water can pass through your meter before you ever find out about it. This can cause a lot of damage if it is inside your house. Not all leaks are detectible either. If they are underground or inside your home, we cannot always spot them and have no way of knowing there is a leak until the meters are read.
If you do not know where your customer shut off valve is or how to shut off your water, please give us a call at 951-659-2675 and we would be happy to come out and help you. Just call during regular business hours of Monday thru Friday from 9 until 4 and we will send Jerry J. or Jeremy out as soon as possible. We are here to help and we hope you will contact us if you are unsure of how or where to turn your water off.
If you are off the hill and would like us to go out and check your home, we can do so. There is a $15 fee for this service, however, if you are unsure if you turned your water off and cannot get back up on the hill to check for yourself, having us do it for you is the safest way to go. That way you will know your water is off and you wont' have to worry about leaks developing while you are away. It is like the old adage, an ounce of prevention is worth a pound of cure.
I know we sound like a broken record here, but we have to keep saying this over and over again because many homeowners do not heed this warning.
The single most important thing you can do when you leave your mountain home is turn the water off at your customer shut off valve.
If the water is shut off at the customer valve, then you will avoid frozen and broken pipes or leaks. If you develop a leak while you are away from your home, an awful lot of water can pass through your meter before you ever find out about it. This can cause a lot of damage if it is inside your house. Not all leaks are detectible either. If they are underground or inside your home, we cannot always spot them and have no way of knowing there is a leak until the meters are read.
If you do not know where your customer shut off valve is or how to shut off your water, please give us a call at 951-659-2675 and we would be happy to come out and help you. Just call during regular business hours of Monday thru Friday from 9 until 4 and we will send Jerry J. or Jeremy out as soon as possible. We are here to help and we hope you will contact us if you are unsure of how or where to turn your water off.
If you are off the hill and would like us to go out and check your home, we can do so. There is a $15 fee for this service, however, if you are unsure if you turned your water off and cannot get back up on the hill to check for yourself, having us do it for you is the safest way to go. That way you will know your water is off and you wont' have to worry about leaks developing while you are away. It is like the old adage, an ounce of prevention is worth a pound of cure.
Tuesday, January 25, 2011
Billing
Next week we will be sending out the first bills of the New Year. There seems to be some confusion about this, so I am going to try to clear up some misconceptions.
Bills go out every other month on the even months. The billing months for the year are as follows:
February, April, June, August, October and December.
The bills go out on or about the 1st of these months. They are due on the 25th of the month they are received. If a payment is not received by the 25th, a reminder letter will be sent out. We cannot single out people and not send the letter. The billing program is set up to send letters to each account that has not been paid and it would be too time consuming to pick and choose who gets them. If your account is outstanding, no matter the reason, you will receive a letter. This is just a reminder that your bill has not been paid. This is a courtesy that we provide to our customers just so they are aware that the due date has come and gone and we have not received their payment.
If you feel you are going to be late in paying, please give Becky a call at 951-659-2675 or email her at Becky@pcwd.org. Let her know what is going on and when you might be able to pay. She is always happy to work with you on your bill.
If you do not pay it by the 10th of the following month, a $15 late fee will be accessed to your account. Many people get upset by this, but by the time the 10th rolls around, it has been about 6 weeks since the bills were sent out and we are approaching the next billing period. The best way to avoid this charge, is to send in your payment in a timely manner. If this isn't possible, please call us at 951-659-2675.
If you do not receive your bill in the mail, this does not mean you do not have to pay it. You are responsible for the amount due regardless of the efficiency or lack there of, of the United States Postal Service. We are changing from postcard type bills to bills in a business sized envelope, in hopes of resolving the problem of misplaced postcard bills. However, once the bills leave our office, we have no control over what happens to them as they go thorough the postal system. We often hear, "I never got my bill" as a reason for not paying. If you do not get your bill, please give us a call, email us or stop by and we can let you know the status of your account and the amount due, if any. This approach will save you from having a late fee added to your account.
If you are a renter, it is up to you and your landlord to work out an arrangement to pay the water bill. The District does not get involved in working out agreements between a homeowner and a tenant. If you are renting out your property, please be sure to let your tenant know who is responsible for paying the water bill. If your renter will be paying, please inform them of the total due in a timely manner so they have adequate time to come in and pay the bill.
Please remember that you are responsible for all the water that runs through your meter. There seems to be a misconception that if you have a leak, you do not have to pay for the water that was lost in the leak. This is not true. If it ran through your meter, you are responsible to pay for it, regardless of the reason it was used. Our Board of Directors sets the policy on this and we, as water district employees, have to follow said policy. If you disagree with this, the best course of action is to write a letter to the Board of Directors and they can put it on the agenda for review. We do realize that a leak can cause an unexpected hardship with a large water bill, so we are, in certain instances, able to work with you should you be faced with this dilemma. Again, call us and talk to us about it and we will be happy to help you as best we can.
Our office is now open from 9 to 4 with no closure for lunch on most days, so feel free to stop on by!
You can pay your bill by check, cash or credit card. If you choose to use a credit card you can do it in person or over the phone. There is a $2.50 convenience fee charged by the company that processes our credit card payments. Stop by and say hi, we love seeing our customers.
Bills go out every other month on the even months. The billing months for the year are as follows:
February, April, June, August, October and December.
The bills go out on or about the 1st of these months. They are due on the 25th of the month they are received. If a payment is not received by the 25th, a reminder letter will be sent out. We cannot single out people and not send the letter. The billing program is set up to send letters to each account that has not been paid and it would be too time consuming to pick and choose who gets them. If your account is outstanding, no matter the reason, you will receive a letter. This is just a reminder that your bill has not been paid. This is a courtesy that we provide to our customers just so they are aware that the due date has come and gone and we have not received their payment.
If you feel you are going to be late in paying, please give Becky a call at 951-659-2675 or email her at Becky@pcwd.org. Let her know what is going on and when you might be able to pay. She is always happy to work with you on your bill.
If you do not pay it by the 10th of the following month, a $15 late fee will be accessed to your account. Many people get upset by this, but by the time the 10th rolls around, it has been about 6 weeks since the bills were sent out and we are approaching the next billing period. The best way to avoid this charge, is to send in your payment in a timely manner. If this isn't possible, please call us at 951-659-2675.
If you do not receive your bill in the mail, this does not mean you do not have to pay it. You are responsible for the amount due regardless of the efficiency or lack there of, of the United States Postal Service. We are changing from postcard type bills to bills in a business sized envelope, in hopes of resolving the problem of misplaced postcard bills. However, once the bills leave our office, we have no control over what happens to them as they go thorough the postal system. We often hear, "I never got my bill" as a reason for not paying. If you do not get your bill, please give us a call, email us or stop by and we can let you know the status of your account and the amount due, if any. This approach will save you from having a late fee added to your account.
If you are a renter, it is up to you and your landlord to work out an arrangement to pay the water bill. The District does not get involved in working out agreements between a homeowner and a tenant. If you are renting out your property, please be sure to let your tenant know who is responsible for paying the water bill. If your renter will be paying, please inform them of the total due in a timely manner so they have adequate time to come in and pay the bill.
Please remember that you are responsible for all the water that runs through your meter. There seems to be a misconception that if you have a leak, you do not have to pay for the water that was lost in the leak. This is not true. If it ran through your meter, you are responsible to pay for it, regardless of the reason it was used. Our Board of Directors sets the policy on this and we, as water district employees, have to follow said policy. If you disagree with this, the best course of action is to write a letter to the Board of Directors and they can put it on the agenda for review. We do realize that a leak can cause an unexpected hardship with a large water bill, so we are, in certain instances, able to work with you should you be faced with this dilemma. Again, call us and talk to us about it and we will be happy to help you as best we can.
Our office is now open from 9 to 4 with no closure for lunch on most days, so feel free to stop on by!
You can pay your bill by check, cash or credit card. If you choose to use a credit card you can do it in person or over the phone. There is a $2.50 convenience fee charged by the company that processes our credit card payments. Stop by and say hi, we love seeing our customers.
Friday, January 14, 2011
End of week
We made it through another week! The weather has been superb, which makes life much easier, however, we still want everyone to be vigilant about turning their water off when they leave their mountain home. The past two weeks have been a whirlwind with temperatures freezing and then thawing, which led to several leaks around the Pine Cove area. Two were very substantial leaks and were found by Pine Cove water district employees. The "boys", Jerry & Jeremy, spent quite a bit of time out and about checking part-time homes for leaks.
Many part-timers called or emailed us in response to our email and had us go check their homes. We are very pleased with the response we received because this is the first time we have sent out a bulk email like this. We are hoping this becomes an effective way to communicate when we have a situation such as we did the past two weeks. If you have not given us your email address and would like to do so, please email Becky at Becky@pcwd.org or you can call us at the office. Our number is 951-659-2675 and you can talk to either Becky or Vicki and we will be happy to add you to our email list. We feel this was a very effective and efficient way to contact our customers to let them know there was a problem.
We cannot emphasize this enough. Please turn off your water at your customer valve when you leave your mountain home. This single act takes just a couple of minutes and can save you from a world of problems. Why not take this simple step and prevent a problem before it occurs? It is important to remember that customers are responsible for all the water that runs through their meter, no matter the reason.
Many part-timers called or emailed us in response to our email and had us go check their homes. We are very pleased with the response we received because this is the first time we have sent out a bulk email like this. We are hoping this becomes an effective way to communicate when we have a situation such as we did the past two weeks. If you have not given us your email address and would like to do so, please email Becky at Becky@pcwd.org or you can call us at the office. Our number is 951-659-2675 and you can talk to either Becky or Vicki and we will be happy to add you to our email list. We feel this was a very effective and efficient way to contact our customers to let them know there was a problem.
We cannot emphasize this enough. Please turn off your water at your customer valve when you leave your mountain home. This single act takes just a couple of minutes and can save you from a world of problems. Why not take this simple step and prevent a problem before it occurs? It is important to remember that customers are responsible for all the water that runs through their meter, no matter the reason.
Wednesday, January 5, 2011
Urgent Alert!!!!
PINE COVE WATER DISTRICT IS CURRENTLY EXPERIENCING AN UNUSUALLY HUGE DEMAND FOR WATER.
This is most likey due to someone's water not being shut off and a possible leak or broken pipe.
Last month's water production averaged 42 GPM for the month, and this was during the holidays
Monday's(1-3-11)production was averaging 95 GPM & is rising.
What's causing this huge demand on our water? Customers who leave their water on when they leave the hill. They are not turning their water off at their customer valve, which is located next to our water meter.
Many nights in the last week, temperatures have been below 20 degrees and pipes freeze, then thaw and then leak water or even break. It is possible someone has a leak and does not know it. We are trying to find out where it is and get it stopped.
Contact your neighbors or friends to check your house & property if you are off the hill, or contact us here at the District office during regular business hours and for a fee of $15.00, we will send out on of our field employee's to make sure your water is off and that no water is flowing. We will notify you if we find a problem.
REMEMBER: ALL WATER THAT GOES THROUGH YOUR METER IS BILLED TO YOU AND YOU ARE 100% RESPONSIBLE FOR PAYMENT.
We are sending out emails to those who have provided us with email addresses. If you have not done so and would like to be added to our email list, please contact Becky at becky@pcwd.org and let her know you would like to be added.
If you think you might have left your customer valve on when you left the hill, please call us at 951-659-2675 so we can go and check for you.
Remember that when you leave your mountain home, the single most important thing you can do is to turn your water OFF at your customer valve.
This is most likey due to someone's water not being shut off and a possible leak or broken pipe.
Last month's water production averaged 42 GPM for the month, and this was during the holidays
Monday's(1-3-11)production was averaging 95 GPM & is rising.
What's causing this huge demand on our water? Customers who leave their water on when they leave the hill. They are not turning their water off at their customer valve, which is located next to our water meter.
Many nights in the last week, temperatures have been below 20 degrees and pipes freeze, then thaw and then leak water or even break. It is possible someone has a leak and does not know it. We are trying to find out where it is and get it stopped.
Contact your neighbors or friends to check your house & property if you are off the hill, or contact us here at the District office during regular business hours and for a fee of $15.00, we will send out on of our field employee's to make sure your water is off and that no water is flowing. We will notify you if we find a problem.
REMEMBER: ALL WATER THAT GOES THROUGH YOUR METER IS BILLED TO YOU AND YOU ARE 100% RESPONSIBLE FOR PAYMENT.
We are sending out emails to those who have provided us with email addresses. If you have not done so and would like to be added to our email list, please contact Becky at becky@pcwd.org and let her know you would like to be added.
If you think you might have left your customer valve on when you left the hill, please call us at 951-659-2675 so we can go and check for you.
Remember that when you leave your mountain home, the single most important thing you can do is to turn your water OFF at your customer valve.
Tuesday, January 4, 2011
URGENT ALERT!!!
PINE COVE WATER DISTRICT IS CURRENTLY EXPERIENCING AN UNUSUALLY HUGE DEMAND FOR WATER.
Last month's production: 42GPM average for the month
Yesterday's (1-3-11)production: 95 GPM & rising
What's causing this huge demand on our water? Customers who leave their water on. They are not turning their water off at their customer valve, which is located next to our water meter.
Many nights in the last week, temperatures have been below 20 degrees and pipes freeze, then thaw and then leak water.
Contact your neighbors or friends to check out your house & property if you are off the hill, or contact us here at the District office during regular business hours and for a fee of $15.00, we will send out on of our field employee's to make sure your water is off and that no water is flowing. We will notify you if we find a problem.
REMEMBER: ALL WATER THAT GOES THROUGH YOUR METER IS BILLED TO YOU AND YOU ARE 100% RESPONSIBLE FOR PAYMENT.
We are sending out emails to those who have provided us with email addresses. If you have not done so and would like to be added to our email list, please contact Becky at becky@pcwd.org and let her know you would like to be added.
Last month's production: 42GPM average for the month
Yesterday's (1-3-11)production: 95 GPM & rising
What's causing this huge demand on our water? Customers who leave their water on. They are not turning their water off at their customer valve, which is located next to our water meter.
Many nights in the last week, temperatures have been below 20 degrees and pipes freeze, then thaw and then leak water.
Contact your neighbors or friends to check out your house & property if you are off the hill, or contact us here at the District office during regular business hours and for a fee of $15.00, we will send out on of our field employee's to make sure your water is off and that no water is flowing. We will notify you if we find a problem.
REMEMBER: ALL WATER THAT GOES THROUGH YOUR METER IS BILLED TO YOU AND YOU ARE 100% RESPONSIBLE FOR PAYMENT.
We are sending out emails to those who have provided us with email addresses. If you have not done so and would like to be added to our email list, please contact Becky at becky@pcwd.org and let her know you would like to be added.
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