Friday, February 11, 2011

New Bills

We mailed out the February bills last Friday on Feb. 4th.  You should have received your new bill by now.  If you have not, please give us a call at 951-659-2675.   The new bills are due by February 25th.

The new rate increase went into effect as of February 1, 2011.   Many people seem surprised by this, however, in November of 2010, we sent out a news letter that contained this information as well as the date for the public hearing that was held on this proposal in January.  We would encourage all our customers to please read any information that we send out, as it generally contains important information.  We would also like to invite you all to attend our monthly board meetings as well as public hearings.  These are matters that concern our customers and we encourage everyone to attend and find out what is going on. 

If you have any questions on your new bill, please feel free to stop by the office between the hours of 9 and 4, Monday thru Friday,  give us a call or email us at info@pcwd.org and we will be happy to answer your questions.

We also sent out a notice that we are now able to accept Visa, MasterCard or Discover cards as a payment method.  There is a $2.50 convenience fee that is charged by the company that processes these transactions for us.  We do not get that money.  Our billing system is NOT online and we can not set up automatic payments on one of these cards for you.  We apologize for any confusion there may be in this matter.  If you would like to use a credit card to pay, you may do so over the phone or come into the office. 

As a reminder we encourage everyone to TURN YOUR WATER OFF AT YOUR CUSTOMER VALVE when you leave your mountain home.  Leaks can occur at any time of the year, even in nice weather.

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